Frequently Asked Questions

ORDER

Will I receive a confirmation email?

You will always receive an order confirmation email.


If you cannot find it, please check your spam/advertising/and similar folders.


If it is not there, you can easily scroll down & contact us.

Can I cancel my order?

You must cancel your order within 12 hours of placing it for the cancellation to be applied.

After 12 hours we can no longer accept order cancellations.

To cancel an order, please contact us via our contact form with the subject line "CANCEL MY ORDER".

My address is wrong/incorrect

If your address is incorrect, please reply immediately to the order confirmation email with the correct address or contact us.

If the address is incorrect, we can correct this within 12 hours of the order being placed.

Once the order has been shipped, we cannot make any changes to the delivery address.

SHIPPING

When will my order be shipped?

Please allow 1 - 3 business days processing and production time for your order to be shipped.

*The order will be processed as soon as the transaction is complete. There may be delays with instant bank transfer.

How long does shipping take?

Processing time: 1 - 3 working days (Without weekends)



Shipping time: 7 - 11 working days (Without weekends)


We ship worldwide.


In rare cases, delays may occur due to circumstances beyond our control. We really apologize for this.

How can I track my order?

We offer tracking for every order.



Tracking information will be emailed to you within 3-5 working days of your order being shipped.

You will receive a tracking link and tracking number via email (Please also check spam).



Please note: In order to offer the best price with high quality, we ship products directly from our manufacturing partners to your home.


We have strict quality guidelines, so you can rest assured.

Why does shipment tracking say China?

We send some of our products directly from the manufacturer to the customer.

Our direct delivery from China enables us to offer you high-quality products at lower prices.

All products are subject to strict quality controls to ensure that they meet our high standards.

This process guarantees that you receive a first-class product while we keep costs low.

ORDER

My product arrived damaged

Don't worry!

Please contact us here and attach a picture of the damaged, unopened product.

As soon as our support team can confirm the damage, you will receive a free replacement immediately

My product does not work

Don't worry!

Please contact us here and attach a picture of the damaged, unopened product.

As soon as our support team can confirm the damage, you will receive a free replacement immediately